You now type your University Network Account username and password, to sign in. You should use your username, e.g. 0912341 You may contact us in three ways if you are having trouble signing in:

• by telephone, on extension 1234, or directly on Chester (01244) 51 1234;
• in person, at a helpdesk in the Seabourne Library at Chester or Broomhead Library at Warrington
• by email, to lis.helpdesk@chester.ac.uk

If you contact us outside of office hours send an email, you will need to include the following information:

• Full name;
• Username;
• A brief description of the problem and the error message(s) you are seeing;
• A contact telephone number (students: a mobile number, staff: extension);
• Students should also leave their HOME address postcode, and date of birth so we can positively identify you.

Are you having difficulty accessing your account because of a problem with your password?

1. The account you need to use is your University Network Account. This account is used to sign into a University computer (ie. the one you use first).
2. Your password and/or login cannot contain any spaces or dots.  Student usernames are the full 9 or 7 numbers of the student number (which can be found on any official correspondance from the University).
3. Your password is case sensitive, so remember which letters you capitalized. Check your CAPS LOCK key is not switched on.
4. Want to reset your password? Students can use our automated service.

Are you using a browser that doesn't support cookies, or do you have cookies disabled?

Your browser must support cookies, and the option must be enabled to sign in.

To enable cookies

Internet Explorer 9 and 10

1. Click Tools, and then click Internet Options.
2. Click the Privacy tab.
3. Select a security level of Medium or lower.
   -or-
   Click Advanced, and Enable Accept First-Party and Accept Third-Party Cookies.

Other browsers

The University does not officially support any other browser; however SharePoint Portal is known to work in Google Chrome, Mozilla Firefox and Safari on Windows and Mac.

If you see a message to notify you that a Web site is trying to send you a cookie when you try to sign in, you should choose to continue or you will not be able to sign in.

If your browser does not support cookies, you can upgrade to a newer browser, such as Internet Explorer 9 or Safari. LIS does not yet support Internet Explorer 10 or 11, as this product has not been approved by our suppliers. To upgrade your University computer, please contact LIS.

Internet Explorer 6, 7 and 8 are not supported by the University of Chester

Is the date and time on your computer correct?

The time and date on your computer will make a difference as to whether your sign in is expired or is simply refused. Ensure that the time and date are correctly set, and ensure the Time Zone you are in is correct also. Even if the time and date are correct the Time Zone changes the time reported back to the server.