University of Chester /><font class=

  If you have forgotten your password, you'll need to contact LIS.  You can contact us in two ways:
  • by telephone, on extension 1234, or directly on Chester (01244) 51 1234;
  • in person, at a helpdesk in the Seabourne Library at Chester or Broomhead Library at Warrington
  • by email, to lis.helpdesk@chester.ac.uk

If you leave a telephone message or send an email, you will need to include the following information:

  • Full name;
  • Username;
  • A brief description of the problem and the error message(s) you are seeing;
  • A contact telephone number (students: a mobile number staff: extension);
  • Students should also leave their HOME address postcode so we can positively identify you.

If you visit a helpdesk, you will need to have proof of identity.

Your password will be changed and you will be notified as soon as possible.